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Good Morning,

I would like to say a big thank you for all of my Orders I have placed  with you . I am so very pleased with every one, The Flowers are good quality and so nice and  you always pack them so well. My order I placed yesterday has just arrived
I will defiantly be back for many more.
Thank you again Alison  Cheltenham May 2017


I would just like to say a big thank you for ensuring this order reached me so quickly. After out telephone conversation regarding my order not going through online, it took less than 24 hours for my order to be with me.
I will be using the company again and giving out recommendations to friends.
Thank you again
Kind regards

Eileen May 2017

Just wanted to say a HUGE thank you ('cos we only usually bother when we want to complain!) and tell you how impressed I am by your service!!

Yesterday I ordered some peonies, and selected standard delivery. They turned up today. And not only unbelievably quickly, but the quality and colour is perfect!!
Now my new favourite!! Thank you!

Kerry April 2017 



I have now received this order and am writing to thank you for your splendid service.

My order was dealt with efficiently and arrived, well packed, very quickly.

The flowers and leaves are beautiful and of good quality.

I have no hesitation in recommending your company.

Yours gratefully, M. C

February 2017


I just wanted to thank you for the wonderful service. My flowers arrived on time and in perfect condition. I am very happy with them. I would not hesitate to use your company again and will be recommending you to my friends.

Best Regards,
Morag Oct 2016

Morag ordered Agapanthus Cream - A047


Just received.  My order this morning I must say I was very happy with my flowers your prompt delivery and packaging was excellent. Will certainly buy from you again and recommend to family and friends a happy customer.
Anne, October 2016

Anne purchased a selection of exotic flowers from our collection.


 I would just like to say Thank you for such a great fast  service, the roses are fantastic , great colours and  will defo be buying more from you in the future. I will also pass on your details to my friends.

Cheers Anne

August 2016


Have received my roses today they are lovely and high quality, beautiful colour!

many thanks Janet

Aug 2016

Janet ordered Artificial Button Roses Stem Mauve Pink - R686


Just received my beautiful vases. It's the second order of these for friends gifts, also early Christmas shopping !!!! Your service and delivery is second to none.

Regards Lauren

June 2016


Hello Helen

I have taken delivery of above order and again on time.    Another lovely bouquet with the red and orange Autumn colours.   It will be ideal for a ruby wedding anniversary gift.   I am delighted with both bouquets I ordered.

Thanks to everyone involved.

Kind regards
Rose (Rose ordered Silk Flowers Gift Bouquet - Autumn Brights - BBV001a)

June 2016


Hello Helen

I have received the above order and wish to let you know I am absolutely delighted with it.    It is a perfect gift for a Golden Wedding.

I also have a friend who will be celebrating her Ruby Wedding in September and I am wondering if Autumn Brights BBV001a would be suitable.   It looks similar to Sherbet Lemon with flowers, hypericum berries and eucalyptus which I really like.

I must compliment Decoflora at the beautiful selection of silk flowers including arrangements, bouquets, posies etc.   I am glad I discovered your site.

Kind regards

June 2016


Thank you for the speedy delivery of my order. It arrived this morning within 24hrs of our converstation!
I am very pleased with the two arrangements including the suggested substitute for the out of stock item.
Thank you for a quality product delivery very quickly.
I will be using your services in the future.
Kind Regards


May 2016


My sister received the replacement package.  I want to thank you for your response to this situation and for making my sister’s birthday a memorable one.  She absolutely loves the item.  She was thrilled, having allergies means I can’t send her fresh flowers but now she was a beautiful arrangement without the allergies.




Just ... thank you very much for your excellent customer service

March 2016


I just wanted to thank you for the prompt delivery of my order and I am delighted with the silk flowers. I wish I'd found your website earlier. Kind regards Helen

Feb 2016


Hi, I ordered a bouquet from you last week as I was visiting my aunt in hospital and knew fresh flowers were now banned. They far surpassed what I expected, I got stopped 3 times on the way to her ward and told I couldn't take flowers! One nurse even insisted on smelling them to check! My aunt has been asked about 20 times about them too! Thanks very much I shall definitely be using you again.

Lisa February 2016

(Lisa ordered our Sherbet Lemon Gift Bouquet BBV015a)


Thank you.

Hello, I placed an order with you late on Wednesday evening, I received a phone call confirming the order and asking if I would like a card added.   A short while later I received a second phone call advising me that my preferred colour was out of stock, but it would be obtained directly from the manufacturer.

Thursday morning I received confirmation that delivery would take place on Friday, and on Friday morning I was sent an e-mail telling me the time of delivery and the drivers name.  

The flowers were for my incredibly fussy mother on her 80th Birthday, she was delighted with them, and the service I provided by your company was incredible.  Thank you so much, i am very very impressed.

Jonathan January 2016


Just to say, thank you so much for your help and advice. I ordered the flowers and they were not only delivered really quickly but also exactly on time. I have been so impressed with your customer service and thought I should let you know. I am know going to try and make them into a replica wedding bouquet!
Thanks once again, keep up the great work.

Aly June 2015 (ordered several white flowers including white sweet peas S065, white stocks S011, white lisianthus L081 - SOLD OUT)


Can't recommend this company enough flowers stunning I ordered from the real touch range. And delivery excellent was even given a time of delivery. Will definitely use again.

Louise June 2015

Customer ordered our Real Touch Cymbidium Orchid Bundles, product code O053 (SOLD OUT)

Taken from Google+ reviews



I just wanted to say how delighted I am with the flowers.
Beautiful vibrant colours and very detailed petals and leaf shapes.Fast delivery too.
Many thanks
Suzanne June 2015

Good morning,

Following my telephone call with earlier today, I would just like to confirm our real delight with the order.  The plant far exceeds our expectation in both quality and artistic arrangement, real quality at a most realistic price.  We are obviously very pleased with the entire transaction, and would have no hesitation in both using you again, and of course recommending you to anyone who requires silk flowers.

Best regards,


Valerie ordered product code ORC011 (SOLD OUT) - follow this link to take a look

May 2015


Must say also that I have enjoyed your website and I'm sure to come back and certainly promote. Margo April 2015 -*- just want to thank you for my recent order, and how fast it was too. The roses and wisteria blooms were superb and a beautiful colour! thanks once again. Gerald

February 2015


just a quick message to say thank you for the wreath you made for my brother-in-laws funeral last Friday in Carlisle. I was in doubt about picking a wreath from your catalouge but I need not have woried as it was exactly as portrayed in the catalouge. We were delighted with the floral tribute. Again many thanks for your attention and service/ George

30 Jan 2015

-*- Hi there, just a quick email to say a HUGE thanks for the speed in which you delivered my items. They are absolutely perfect in every way, thank you so much, kind regards, Jill December 2014

(Jill ordered 4.5cm Rustic Sleigh Bell Tree Decorations 6 Pack - 14X101)


My grey flowers have just arrived , I am delighted with them , they really are beautiful . Thank you very much , if i need silk flowers again , i will definitely come to you .

Jean November 2014


No questions, just a big thank you - the flowers are gorgeous and I shall be ordering more soon. Lorna October 2014


Thanks for your prompt service , delivery system excellent and very pleased with the flowers
thanks again

Chris October 2014


To whom it may concern

I would just like to say a huge thank you for the flowers. They are absolutely stunning! So much more than I expected. The look like really flowers.
And they were delivered and packages with care. I will definitely recommend you to friends.
Many thanks
Sarah Hannam

Just want to say how extremely pleased I am with the flowers - they are absolutely gorgeous! They look wonderful and vibrant in my lounge. I shall get a lot of pleasure from them. I will be back shortly for some more for my smaller vases. Thank you so much for your kind help you gave me in the amount of flowers that would fit into my vase. You were spot on! And thank you for your good service and quick delivery. Kindest regards Norma September 2014


I placed my first small order (13X010 Hellebore bunch) with you on 16th September and less than two days later I have taken delivery of it today. I have never experienced first class service like this before and congratulate all concerned. The e mails updating the entire purchase were most impressive. I am delighted that I have discovered Decoflora. The flowers are superb. Thank you. Anne September 2014


The flowers have just arrived, thank goodness! And they are truly beautiful. Thank you! There's going to be one very happy childminder tonight ( the scent from real flowers gives her a headache, yet she loves flowers. This way, she has the best of both worlds - but for a very long time!) Georgina July 2014 -*- Hi there Just received my passion flowers and I am over the moon! Thank you so much, truly excellent service, very fast delivery and the product is even better than I anticipated. I will absoultely shop again, please do let me know when you get more purple back in stock. Many thanks KS June 2014 -*- Hi Helen, > > I received my flowers yesterday. They are beautiful, really life like > and look stunning > in my home. > > I had been looking everywhere for really nice silk flowers, I'm so > glad I found Decoflora. > > Thank you so much. > > Kind regards > > Janice June 2015 -*- Thank you so much for my order it really is excellent service and the flowers are beautifully packed I must say your site is a delight to deal with thanks again Jill June 2015 -*- I would just like to thank you for my order brilliant service and foliage absolutely lovely I just had to thank you will be using your site again once again thank you so much from Jill June 2015 -*- Hello Helen! I just wanted to let you know that the stems arrived today and they are perfect! Thank you so much for your help in expediting the order. We will definitely call on you again for future events! Jennifer, Kentucky USA May 2015



I ordered this yesterday afternoon and it arrived today at 10:45am! Amazingly fast.  While I thought the picture of it was pretty, I was going to use it as a starting point for my bouquet and add to it. After opening the box and seeing it, I wont need to! It is so lovely! so amazing! Needless to say, I will be using them again and spreading the word about the value and quality!

Elisa March 2014 (ordered Artificial Flowers Vintage Wedding Bouquet Large Cream - ABC011a - SOLD OUT)


Thank you so much for this order. Very good communication by email, and the delivery was within the timed slot, most efficient. Delighted with the product and service.Thank you.

Valerie 12 March 2014
Hi Helen & team
Just wanted to say , having had problems with deliveries in the past. Deliveries are now brilliant using DPD I have had deliveries on time and it’s brilliant being able to track my parcel and knowing what time it’s coming I don’t have to sit in all day.Thank you
Kind regards
Paula February 2014

~~Not an enquiry more a WOW what a great website! Having searched for ages to find company who deal in quality silk flowers at alst I found one! Trouble is you have so many to look through so it will take me a while to place an order! Thank you!

Hilary Jan 2014


I placed my first order with yourselves yesterday and have just received my order.

I wanted to pass on my huge thanks to you and congratulate you on the amazing service you provide.

Your website is great, prices are extremely cheap and the delivery was wonderful-tracking on a map so you can see exactly where the driver is.

I will be ordering again.

Many Thanks

Joanna December 2013

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I have just received my order for flowers that I purchased for my dad's grave this Christmas, and I could not be happier.

They far exceed the quality of any other silk flowers I have ever seen - they are stunning.
Thank you so much, I will be recommending your company to others.

Heather November 2013


Hi we recently ordered from you the above invoice number which was shipped to Cool 10 in Poole Dorset. I wanted to let you know how happy I am with the quality of the flowers and also the speed in which everything came. It makes a nice change from many suppliers we use for projects!

We are just about to duplicate the order as it looks so good now its been arranged, is it possible to do this via this e mail or easier to go back onto the website to do this?
Many thanks again
Kind regards,
Celia Sept 2013

Dear Sir, thank you so much for your prompt delivery of the passion flowers,
these will be made into a reaf for my brothers funeral, as they were his
favourite flowers,i could not take the chance with real ones as they only open
for a day and as it is late in the season for them, there was no guarantee that
they would open at all. When i ordered them i wondered if they would be here on
time, i need not have worried as your service was excellent, and i certainly
will recommend you to my friends and family thank you once again and look
forward to doing business with you in the future,yours Sincerely Alan

Sept 2013


Thank you so much for doing this they are perfect & we will definitely be recommending you.

I'd also like to say the gentleman that phoned me had really good customer service skills! Really makes a difference these days

bespoke arrangements made for HL Display, Harlow 4 Sept 2013


Thank you so much, ordered flowers yesterday they have just arrived, very please, will be recommending you to others
Linda Aug 2013

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Thank you so much for providing a first class service. The delivery was really fast and the flowers are absolutely beautiful.
I will definitely be recommending you to family and friends.

Liz 26 June 2013


To everyone at Decoflora,

I just wanted to say a huge thankyou for my beautiful flowers. I am so thrilled with the co-ordinating colours and attention to detail with the pearls and beads.

Everything from your wonderful customer service and fast delivery , to the amazing quality and gorgeous flower arrangements has meant ordering my wedding flowers from you has been a joy!

Best wishes from Elizabeth

22 May 2013


Just to confirm our conversation today. I am absolutely delighted with the
service. I cant believe I placed an order online at 5pm yesterday and the
flowers are here at 2pm today!! Wonderful service.

The flowers (wildflowers vase 'CDL001') are simply stunning and I am over the moon with them. As I said on the telephone, the photo on here just does not do them justice. They are so real looking.

I was also particularly impressed with the care and attention paid to packaging and ensuring they arrived in perfect condition. I will most definitely be using you again and will recommend you to all my friends.

Many many thanks for a brilliant service.

Davena 14 May 2013

- * -
just wanted to let you know the bouquet arrived in perfect condition and they were delighted with it .Will not hesitate to recommend you to my friends and wil
use this company again .Thanks
Heather 14 May 2013
- * -
Hi Helen,
Once again fabulous service, thank you so very much!
Best wishes,
Heather 3 May 2013
Just a quick email to say, I am very impressed with the  quality of your silk flowers and the speed of delivery. I wouldn't hesitate to  recommend to family and friends.
Many thanks
Becca 2 May 2013

Wow, wow and wow again!  I just wanted to say how pleased I am with the flowers I ordered recently.  They are stunning; absolutely gorgeous.  I will certainly
be recommending you to my friends.

Thank you!

Helen (Epsom)

- * -

morning helen,
thanks so much for getting in touch.  hope you had a great break and yes, katie was a gem :o) oooh, thats a shame, but ill obviously keep checking in to see if there any developments.
thanks so much for all your help and great service, as ever!
look forward to placing my next order,
sophie x  26 April 2013


Hi Karen. Just wanted to tell you how delighted I am with the hanging basket (product code HAN009 - sold out) just delivered, and so quick as well. I was a little dubious about ordering "outside flowers" as they may look a bit strange but these look great. I can't get up to the baskets myself, it's a bit tricky in a wheelchair !! and having
tried just about every gadget for watering without much success I have resorted to cheating !!!
The packing was great too, and I will definitely be ordering more baskets.
No need to reply to this Karen, I know you're busy, I just wanted to say thanks.
Brenda 23 April 2013


Hello Helen

Well, my cherry tree has just arrived (10.30am Friday) and it does not disappoint!  It is absolutely lovely and looks just right in my porch!

Thank you for your prompt service.

Have a lovely Easter.

Kind regards

Joy - 22 March 2013


Dear Karen,I have received the balance of my order.  Thank you very much for your prompt service.  The flowers are very life like and beautiful and I am very happy with everything. 
Unfortunately for me, I still think I may need some more, but it’s a pleasure doing business with you.
Kind regards,
Susie 22 March 2013


I would just like to say I really appreciate that, as the managing director of the company, you have such a strong commitment to high quality customer service.

Thank you
Jordan 10 March 2013

Helen, I can't stop buying your flowers for everyone. The Valentine roses my husband sent me look just great and my Auntie Gladys is thrilled with her pink peonies. I am sure Mandy will enjoy the  (SOLD OUT) one just ordered. Thank you for your help and assistance. Fondest wishes Jean

2 March 2013


I just wanted to let you know I have had a phone call from my friend, (name withheld for privacy), thanking me for the “stunning floral display”.  She is absolutely delighted with it and says it looks absolutely amazing. So I made the right decision. She is “up to her eyes in removal boxes” at the moment, having just moved into her new house – so these flowers really made her day.

Thank you Helen for your assistance and I will certainly recommend Decoflora.

Joy 28 Feb 2013


Thanks again for sorting out the alternative on a rush delivery – they arrived on Friday, which meant they could be used for some happy teenagers at a Valentine’s disco that night.  Went down very well – and my daughter was very pleased with the results.

David 17 Feb 2013


I am thrilled you are enjoying my book, and I am thrilled to have found your prompt and efficient business to order

my flowers, with which Im creating the dresses for my wedding........

Stasha 29 January 2013


This is my second order from you. I am very pleased with the quality of
your products and the efficiency of the delivery. On both occasions my
order was sent out within 24 hours. The packaging is good too!
Kind regards
Paula 24 January 2013


Hi Helen
Thanks for your reply. Just received my order, delivered very quickly
and when promised, and I am so happy with them, they are beautiful! Thank
you very much, cant wait to show my daughter and fiance, they will love
them too.
A very happy customer!
Sue 23 January 2013




I just wanted to say a big 'thank you' for your very prompt service. This order was placed yesterday afternoon and received this morning just before 10am! Fuchsias were a particular favourite of my recently deceased Dad and my Mum, who now lives in a lovely residential home, wanted to replace the home's rather tired looking artificial flowers that sit on the window sill in her room. I was able to show her your website on my iPad and she was so delighted, we ordered immediately. I know she will be thrilled with these beautiful and realistic flowers when I take them in to her tomorrow.
So, thank you again, and if Mum decides these aren't enough, we'll be ordering more!
Alison 23 January 2013




Hi Helen,

Can I first thank you for your prompt response to my email.
I ordered the thistles on Wednesday evening and as you suggested asked for them to be bouquet wrapped. To my surprise they arrived on Friday, which was much earlier than I expected, and I have to say I am
delighted with them.
Thank you once again for a very efficient service.
Colette 19 January 2013


 thank you for this infomation, you are kindness,

I will go sleep. heh~~ it is deepnight at China time.

SALLY 18 January 2013




fantastic! many thanks x
Millefiori Floral Design, 16 January 2013

Good Morning Helen,


I have received delivery of flowers and foliage. Thanks again for all your help and look forward to working with you again.


Kind Regards


Danielle 16 January 2013 




Dear Helen


Many thanks for sorting my Auntie Gladys's silk peonies for me - I am sure she will be extremely pleased upon receiving them.  It will make such a difference to starting all over in a new situation at 99 years and very welcoming indeed.

Many thanks to you and your colleagues.

Good luck for 2013.

Kind regards

Jean xx 16 January 2013




Hello Helen!

I thought I would show you some of the photos of our wonderful day!

They looked superb!!! Thank you so much regarding the other flowers, I thought they would look really pretty xxx


Stunning!!! Im over the moon! The pearls looked wonderful too. Thank you for all your hard work xxx

Much love

Kitten x 4 January 2013



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